1. Customer Service | “First Line of Defence”

2. Lead generation | Jackpot thanks to chatbots

3. IT Service Helpdesk | Internal First-Level Support

4. Data and knowledge platform | Internal communication

5. Conversational Marketing | A modern Customer Journey

6. HR department | Onboarding process

7. Inspirational bots | Cooking with chatbots

8. Lottery bots | Let the games begin

9. Theme bots | With chatbots through the Corona pandemic

10. Complaint management | Digital support with the patience of a saint